Privacy Policy

Time For A Holiday

Time For A Holiday respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:

• visit www.timeforaholiday.com.au;
• create or use an account;
• search for accommodation;
• make, manage, amend or cancel an accommodation booking;
• make a booking for another person;
• purchase or redeem a Time For A Holiday Gift Card;
• purchase a Gift Card for another person;
• contact our customer support team;
• subscribe to marketing communications; or
• otherwise interact with Time For A Holiday.

This Privacy Policy should be read together with our Terms & Conditions and any privacy collection notice or additional notice provided to you at the time we collect personal information.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), where they apply to us, and other applicable privacy laws.

Nothing in this Privacy Policy limits any privacy rights available to you under applicable law.

About Time For A Holiday

Time For A Holiday is an Australian accommodation booking and Gift Card business based in Melbourne, Victoria, Australia.

Our website is www.timeforaholiday.com.au.

Our contact email is hello@timeforaholiday.com.au.

Through our website, customers can search for and book accommodation and purchase and redeem Time For A Holiday Gift Cards.

Scope of this Privacy Policy

This Privacy Policy applies to personal information handled by Time For A Holiday in connection with our website and services.

It applies to information relating to:

• website visitors;
• account holders;
• customers;
• travellers and guests;
• Gift Card purchasers;
• Gift Card recipients;
• people making enquiries;
• people contacting customer support; and
• people receiving marketing communications from us.

This Privacy Policy does not govern the independent privacy practices of third-party organisations where those organisations handle personal information for their own purposes.

What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on the circumstances, this may include information such as your:

• name;
• email address;
• telephone number;
• residential or billing address;
• account information;
• booking information;
• travel information;
• Gift Card information;
• payment-related information;
• device information; or
• communications with us.

Some information may become personal information when it is combined with other information that identifies or reasonably identifies an individual.

General Personal Information

Depending on how you interact with Time For A Holiday, we may collect information including:

• full name;
• email address;
• telephone number;
• billing address;
• country of residence;
• account username or other account identifier;
• communication preferences;
• marketing preferences;
• enquiries and correspondence;
• customer support history; and
• information you voluntarily provide to us.

We only seek to collect personal information that is reasonably necessary for our activities and services or otherwise permitted by law.

Accommodation Booking Information

When you search for or make an accommodation booking, we may collect information including:

• lead guest name;
• other guest names;
• email address;
• telephone number;
• number of travellers;
• number and ages of children;
• check-in and check-out dates;
• accommodation destination;
• selected property;
• selected room type;
• booking reference;
• booking status;
• booking price;
• currency;
• payment status;
• cancellation information;
• amendment information;
• refund information;
• special requests;
• accommodation preferences; and
• communications relating to the booking.

The information required will vary depending on the accommodation and booking.

Information About Additional Travellers

A person making a booking may provide personal information about other people travelling with them.

This may include:

• name;
• age or age category;
• travel dates;
• room occupancy;
• accommodation preferences; and
• special requests.

We use this information for purposes connected with arranging and administering the relevant booking.

We do not use another traveller's contact information for unrelated direct marketing merely because they have been included in another person's booking, unless they have separately consented or we are otherwise permitted by law.

Gift Card Information

When you purchase, receive, deliver or redeem a Time For A Holiday Gift Card, we may collect information including:

• purchaser name;
• purchaser email address;
• recipient name;
• recipient email address;
• Gift Card value;
• Gift Card reference or identifier;
• date of purchase;
• delivery information;
• personalised Gift Card message;
• Gift Card balance;
• Gift Card redemption history;
• transaction information;
• refund information; and
• customer support communications concerning the Gift Card.

Gift Cards Purchased for Another Person

If you purchase a Gift Card for another person, we may receive that person's information directly from you rather than from the Gift Card recipient.

You should ensure that:

• the information you provide is accurate;
• you are authorised to provide the information where required; and
• where appropriate, the recipient is made aware that their information will be provided to Time For A Holiday for Gift Card delivery and administration.

Gift Card recipient contact information will primarily be used for purposes associated with:

• delivering the Gift Card;
• administering the Gift Card;
• facilitating redemption;
• providing transaction information;
• assisting with Gift Card enquiries; and
• protecting against fraud or unauthorised use.

We will not treat receiving a Gift Card as consent by the recipient to receive unrelated marketing from us.

Account Information

If you create an account, we may collect and hold information including:

• your name;
• email address;
• login identifier;
• encrypted or otherwise securely processed authentication information;
• account preferences;
• booking history;
• Gift Card activity;
• saved preferences;
• communication preferences; and
• account activity.

You are responsible for keeping your account details accurate and protecting your login credentials.

Payment and Transaction Information

When you pay for accommodation or a Gift Card, payment-related information may be collected or processed by us and/or authorised payment service providers.

Depending on the payment arrangement, information may include:

• cardholder name;
• billing information;
• payment method;
• transaction amount;
• currency;
• transaction reference;
• payment status;
• refund status;
• card type;
• payment token; and
• limited card information made available to us by a payment provider.

Payment providers may separately collect payment card information necessary to process the transaction.

Payment information may also be used for:

• transaction processing;
• payment verification;
• fraud prevention;
• refunds;
• chargebacks;
• reconciliation;
• accounting; and
• dispute resolution.

Fraud and Security Information

To protect our customers and services, we may collect or generate information relevant to fraud prevention and security.

This may include:

• IP address;
• device information;
• transaction patterns;
• payment status;
• attempted transactions;
• account activity;
• login activity;
• security events;
• suspected fraudulent behaviour;
• verification information; and
• information provided during a fraud or payment investigation.

Where reasonably necessary, we may request additional information to verify the identity of a customer or the legitimacy of a transaction.

Customer Service Information

If you contact us, we may collect information contained in your enquiry or communication.

This may include:

• your name;
• contact details;
• booking reference;
• Gift Card reference;
• complaint information;
• screenshots or documents you provide;
• details of your issue;
• correspondence history; and
• information required to investigate or resolve your request.

We may maintain records of customer service interactions where reasonably necessary for support, quality, dispute resolution, security or legal purposes.

Website and Technical Information

When you use our website, certain information may be collected automatically.

Depending on the technologies used, this may include:

• IP address;
• browser type;
• browser version;
• operating system;
• device type;
• device identifiers;
• language settings;
• approximate location derived from IP address;
• pages viewed;
• links selected;
• referring website;
• date and time of access;
• session information;
• search activity;
• website interactions;
• error information; and
• technical logs.

This information may be used to operate, secure, analyse and improve our website.

Location Information

We may receive general location information based on:

• the destination you search for;
• your IP address; or
• information you voluntarily provide.

If our website offers a feature that uses more precise device location, we will only access that information where your browser or device permissions allow it.

You can control device-location permissions through your browser or device settings.

Reviews, Feedback and Other Content

If you submit a review, rating, feedback, survey response, photograph, testimonial, enquiry or other content, we may collect and use that information for the purpose for which it was provided.

Where content is intended for publication, some information may be publicly visible.

You should avoid including unnecessary personal or sensitive information in publicly submitted content.

Sensitive Information

Australian privacy law gives additional protection to certain categories of information known as sensitive information.

This can include information about matters such as:

• health;
• disability;
• racial or ethnic origin;
• religious beliefs;
• sexual orientation;
• biometric information; and
• other categories identified by applicable law.

Time For A Holiday does not generally require sensitive information to provide ordinary accommodation search or Gift Card services.

Special Accommodation Requests

In some circumstances, you may voluntarily provide information that is or could reveal sensitive information when making a special accommodation request.

For example, a request may relate to:

• accessibility;
• disability requirements;
• allergies;
• medical requirements;
• dietary requirements; or
• another special need.

We will only collect sensitive information where:

• you consent and the information is reasonably necessary for the relevant purpose;
• collection is otherwise permitted or required by law; or
• another lawful basis applies.

Where necessary to fulfil your request, relevant information may be communicated to parties involved in providing or administering your accommodation.

Please provide only information reasonably necessary for the request.

Children as Travellers

Our website is intended to be used for transactions by adults.

A person must generally be at least 18 years old to create a booking or purchase a Gift Card through our services.

However, adults may make accommodation bookings that include children.

In those circumstances, we may collect limited information about a child where reasonably necessary to arrange the booking, such as:

• name;
• age;
• age category;
• room occupancy; or
• information relevant to an accommodation request.

Information Provided Directly by Minors

We do not intentionally encourage children to create accounts or independently make purchases through our services where they are not legally permitted to do so.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take reasonable steps to address the situation in accordance with applicable law.

Information Collected Directly from You

We may collect personal information directly from you when you:

• create an account;
• search for accommodation;
• make a booking;
• amend or cancel a booking;
• make a payment;
• request a refund;
• purchase a Gift Card;
• redeem a Gift Card;
• contact customer support;
• complete a form;
• subscribe to marketing;
• participate in a promotion;
• provide feedback; or
• otherwise communicate with us.

Information Collected from Another Person

We may receive personal information about you from another person.

For example:

• another traveller may make a booking for you;
• an employer or organisation may arrange accommodation for you;
• someone may purchase a Gift Card for you; or
• an authorised representative may contact us on your behalf.

Where appropriate and reasonably practicable, we will handle that information consistently with this Privacy Policy and applicable privacy law.

Information Collected from Service Providers and Other Organisations

We may receive information from organisations involved in providing or supporting our services.

These may include:

• Accommodation Providers;
• accommodation booking and reservation service providers;
• payment providers;
• financial institutions;
• fraud-prevention providers;
• technology providers;
• customer support providers;
• communication providers; and
• other parties involved in administering a booking or transaction.

Information received may include booking status, payment status, cancellation information, refund information, property information or other information necessary to provide our services.

Information Collected Automatically

We may automatically collect technical and website-use information through:

• cookies;
• pixels;
• tags;
• browser storage;
• server logs;
• analytics tools;
• security technologies; and
• similar technologies.

More information about these technologies is provided below.

Dealing with Us Anonymously

You may browse many parts of our website without identifying yourself.

Where lawful and practicable, you may also be able to make a general enquiry without providing extensive personal information.

However, identification will generally be necessary where we need to:

• make an accommodation booking;
• process payment;
• create an account;
• issue or deliver a Gift Card;
• process a refund;
• verify a transaction;
• prevent fraud;
• resolve an account issue; or
• comply with legal requirements.

In these situations, it may not be practicable for us to provide the requested service anonymously or using a pseudonym.

Providing Our Services

We may collect, hold, use and disclose personal information to:

• operate our website;
• provide accommodation search functionality;
• facilitate accommodation bookings;
• confirm bookings;
• administer changes and cancellations;
• provide booking information;
• facilitate refunds;
• process Gift Card purchases;
• deliver Gift Cards;
• manage Gift Card balances and redemptions;
• administer accounts;
• process payments;
• provide customer support; and
• otherwise provide requested services.

Administering Accommodation Bookings

Personal information may be used to:

• submit accommodation reservations;
• confirm availability;
• identify travellers;
• manage occupancy;
• communicate booking details;
• send booking confirmations;
• communicate with Accommodation Providers;
• process amendments;
• communicate special requests;
• process cancellations;
• assist with refunds;
• investigate booking issues; and
• support customers before, during and after their stay.

Administering Gift Cards

Personal information may be used to:

• process Gift Card purchases;
• verify payment;
• issue Gift Cards;
• deliver Gift Cards to recipients;
• display or check Gift Card balances;
• process Gift Card redemption;
• investigate Gift Card issues;
• replace eligible lost or compromised Gift Cards;
• process refunds;
• prevent Gift Card fraud; and
• provide customer support.

Payments and Financial Administration

We may use personal information for:

• processing payments;
• issuing refunds;
• financial reconciliation;
• chargeback administration;
• fraud prevention;
• accounting;
• taxation;
• record keeping; and
• resolving payment disputes.

Security and Fraud Prevention

We may use information to:

• authenticate accounts;
• detect suspicious transactions;
• detect unauthorised access;
• investigate fraud;
• secure our website;
• prevent misuse;
• enforce our Terms & Conditions; and
• protect customers, Time For A Holiday and other parties.

Customer Service and Complaints

We may use personal information to:

• answer enquiries;
• investigate complaints;
• resolve disputes;
• assist with bookings;
• assist with Gift Cards;
• provide refunds where applicable;
• investigate technical issues; and
• improve customer service.

Improving Our Services

We may use information, including aggregated or de-identified information where appropriate, to:

• understand how our website is used;
• identify technical problems;
• improve website functionality;
• improve customer experience;
• understand customer demand;
• analyse accommodation searches;
• develop new features;
• monitor performance; and
• improve our products and services.

Legal and Regulatory Purposes

We may use or disclose information where reasonably necessary to:

• comply with applicable laws;
• respond to lawful requests;
• comply with court or tribunal orders;
• meet taxation or accounting requirements;
• protect legal rights;
• establish, exercise or defend legal claims;
• investigate suspected unlawful activity; or
• cooperate with regulators and law-enforcement authorities where required or authorised.

Direct Marketing

Where you have consented, or where otherwise permitted by law, we may use your contact information to send you information about:

• accommodation offers;
• travel promotions;
• Gift Cards;
• special offers;
• competitions;
• new services;
• travel inspiration; and
• other Time For A Holiday products or promotions.

Marketing may be sent through channels such as:

• email;
• SMS; or
• other electronic communications.

Marketing Consent

Where consent is required, we will seek it through an appropriate mechanism.

Providing information required to complete an accommodation booking or Gift Card transaction does not automatically mean that another traveller or Gift Card recipient has consented to receive unrelated marketing.

Unsubscribing

You can unsubscribe from electronic marketing by:

• using the unsubscribe function included in the communication;
• following the instructions provided in the message; or
• contacting us at hello@timeforaholiday.com.au.

We will process unsubscribe requests in accordance with applicable law.

Unsubscribing from marketing does not prevent us from sending transactional or service communications necessary to manage:

• your account;
• a booking;
• a Gift Card;
• payment;
• security; or
• customer support.

When We May Disclose Personal Information

We may disclose personal information where reasonably necessary to provide or support our services.

Recipients may include the categories described below.

Accommodation Providers

Information relevant to a booking may be disclosed to the Accommodation Provider responsible for supplying your stay.

This may include information such as:

• guest name;
• occupancy;
• stay dates;
• booking reference;
• room information;
• special requests; and
• information reasonably necessary to administer the stay.

An Accommodation Provider may subsequently handle information it receives in accordance with its own legal obligations and privacy practices.

Accommodation Booking and Reservation Service Providers

We may use third-party services to facilitate:

• accommodation inventory;
• property information;
• availability;
• reservation processing;
• booking confirmation;
• cancellations;
• amendments; and
• related accommodation services.

Personal information necessary to administer a booking may be disclosed to these providers.

Payment and Financial Service Providers

We may disclose or make information available to:

• payment gateways;
• payment processors;
• banks;
• card networks;
• financial institutions; and
• fraud-prevention providers.

This may occur where reasonably necessary to process, verify, refund or investigate a transaction.

Technology and Operational Service Providers

We may use service providers for functions such as:

• cloud hosting;
• website hosting;
• databases;
• cybersecurity;
• software;
• analytics;
• email delivery;
• SMS delivery;
• customer support;
• identity or transaction verification;
• fraud prevention;
• data storage; and
• technical support.

These providers may process personal information on our behalf in connection with the services they provide.

Professional Advisers and Insurers

Where reasonably necessary, we may disclose information to professional advisers or organisations such as:

• lawyers;
• accountants;
• auditors;
• consultants;
• insurers; and
• risk advisers.

Government Authorities and Law Enforcement

We may disclose personal information to:

• regulators;
• law-enforcement agencies;
• courts;
• tribunals;
• government authorities; or
• other authorised bodies.

This may occur where required or authorised by law or where otherwise legally appropriate.

Business Transactions

If Time For A Holiday or all or part of its business is involved in a proposed sale, acquisition, merger, restructure, financing, transfer or similar corporate transaction, personal information may be disclosed to appropriate advisers, potential purchasers or other relevant parties, subject to appropriate confidentiality and legal requirements.

Any subsequent handling of personal information will remain subject to applicable privacy law.

Other Disclosures

We may also disclose personal information:

• with your consent;
• at your direction;
• where you would reasonably expect the disclosure for a related purpose;
• where required or authorised by law; or
• where otherwise permitted under applicable privacy legislation.

International Accommodation Bookings

Travel is inherently international.

If you make an accommodation booking outside Australia, information necessary to fulfil that booking may be disclosed to recipients located in the country or region in which the accommodation is located.

This may include:

• the Accommodation Provider;
• organisations administering the reservation; and
• other service providers reasonably involved in fulfilling the booking.

The destination country will depend on the accommodation you choose.

Other Overseas Service Providers

Some technology, payment, communication, cloud, booking or operational providers we use may store or process personal information outside Australia.

The countries involved may vary according to:

• the service being provided;
• your accommodation destination;
• the service providers being used; and
• changes to our technology and operational arrangements.

Where it is practicable for us to identify countries or regions in which overseas recipients are likely to be located, we will provide or update that information as appropriate.

Protection of Overseas Information

Where Australian privacy law requires us to do so, we will take reasonable steps in the circumstances in relation to the protection of personal information disclosed to overseas recipients.

Different countries may have privacy and data protection laws that differ from Australian law.

Where other privacy laws apply to a particular transaction or individual, we will comply with those laws to the extent required.

What Are Cookies?

Cookies are small data files stored on your device or browser when you visit a website.

Cookies and similar technologies can help a website:

• function correctly;
• remember preferences;
• maintain sessions;
• understand website usage;
• improve performance;
• prevent fraud; and
• measure marketing effectiveness.

How We May Use Cookies

Depending on the features enabled on our website, we may use cookies and similar technologies for purposes including:

Essential cookies: These help provide functions necessary for the website to operate, such as:

• maintaining sessions;
• managing security;
• processing checkout activity;
• remembering booking progress; and
• preventing fraud.

Functional cookies: These may remember choices such as:

• language;
• preferences;
• search information; or
• other website settings.

Analytics and performance cookies: These may help us understand:

• how visitors use the website;
• which pages are visited;
• how users navigate the website;
• whether errors occur; and
• how website performance can be improved.

Advertising and marketing technologies: Where used, these technologies may help us:

• measure advertising effectiveness;
• understand marketing performance;
• limit repeated advertising; or
• deliver more relevant marketing.

Third-Party Technologies

Some cookies, pixels or similar technologies may be provided by third-party technology, analytics or advertising services.

Those providers may receive information such as:

• IP address;
• device information;
• browser information;
• website activity; or
• advertising interaction information.

Their handling of information may also be governed by their own privacy policies.

Managing Cookies

You can generally control cookies through your browser settings.

Depending on your browser, you may be able to:

• block cookies;
• delete stored cookies;
• restrict third-party cookies; or
• receive warnings before cookies are stored.

Where our website offers a cookie-preference tool, you may also be able to manage certain categories through that tool.

Blocking essential cookies may affect the functionality of our website or prevent certain services from working correctly.

Automated Systems

We may use automated tools to assist with activities such as:

• website security;
• fraud detection;
• transaction risk assessment;
• technical monitoring;
• analytics;
• customer service routing; and
• service improvement.

Automated tools may assist our staff or systems but do not necessarily make final decisions about customers.

Decisions That Significantly Affect Individuals

Australian privacy requirements concerning transparency about certain automated decisions commence from 10 December 2026.

Where Time For A Holiday arranges for personal information to be used by a computer program to make, or substantially and directly assist in making, a decision that could reasonably be expected to significantly affect an individual's rights or interests, we will provide information required by applicable law.

This may include information about:

• the kinds of personal information used; and
• the kinds of decisions made or substantially assisted by automated systems.

We will update this Privacy Policy where required to reflect any relevant use of these systems.

Protecting Personal Information

We take reasonable steps to protect personal information we hold against:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Depending on the information and systems involved, security measures may include:

• access controls;
• authentication controls;
• secure communications;
• encryption where appropriate;
• system monitoring;
• security updates;
• restricted staff access;
• reputable service providers; and
• administrative security procedures.

Internet Security

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

Although we take reasonable security precautions, we cannot guarantee that unauthorised access or other security incidents will never occur.

You should also take reasonable precautions, including:

• keeping account passwords confidential;
• using unique and secure passwords;
• keeping your devices updated;
• being alert to phishing attempts; and
• contacting us if you suspect unauthorised activity.

Account and Gift Card Security

You should treat the following as confidential:

• your account credentials;
• booking references where sensitive;
• Gift Card numbers;
• Gift Card redemption codes; and
• other security information.

If you suspect your account or Gift Card has been compromised, contact us promptly at hello@timeforaholiday.com.au.

Data Breach Response

If we become aware of a suspected data breach, we will take reasonable steps to:

• contain the incident;
• investigate what occurred;
• identify the information affected;
• assess potential risks;
• take remedial action where possible; and
• reduce the likelihood of further harm.

Notifiable Data Breaches

Where the Notifiable Data Breaches scheme under the Privacy Act applies to us and a data breach meets the legal threshold for notification, we will notify:

• affected or at-risk individuals; and
• the Office of the Australian Information Commissioner.

Notifications may include information about:

• what occurred;
• the kinds of information involved; and
• recommended steps affected individuals can take.

Accuracy of Personal Information

We take reasonable steps to ensure that personal information we collect, use and disclose is:

• accurate;
• up to date;
• complete; and
• relevant.

This is assessed having regard to the purpose for which the information is being used or disclosed.

You can help by ensuring the information you provide to us is accurate.

Updating Your Information

You may be able to update certain account information through your account.

You may also contact hello@timeforaholiday.com.au if information we hold about you is incorrect or needs to be updated.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it may lawfully be used or disclosed.

Retention periods may vary depending on:

• the type of information;
• whether a booking remains active;
• Gift Card obligations;
• transaction history;
• accounting requirements;
• taxation requirements;
• fraud prevention;
• dispute resolution;
• legal claims;
• regulatory requirements; and
• other legitimate business needs.

Booking and Transaction Records

Certain booking, Gift Card, payment and transaction records may need to be retained after a transaction has been completed to meet:

• taxation;
• accounting;
• regulatory;
• fraud-prevention;
• dispute-resolution; or
• legal requirements.

Accordingly, closing an account does not necessarily mean that every associated transaction record can immediately be deleted.

Destruction and De-identification

Where personal information is no longer required for a lawful purpose and we are not required to retain it, we will take reasonable steps to:

• securely destroy it; or
• de-identify it.

Accessing Your Personal Information

You may request access to personal information we hold about you.

To make a request, contact hello@timeforaholiday.com.au.

Please provide sufficient information to help us identify you and locate the relevant information.

Identity Verification

Before providing access to personal information, we may take reasonable steps to verify your identity.

This is intended to prevent information being disclosed to an unauthorised person.

The level of verification required may depend on the sensitivity of the information requested.

Responding to Access Requests

We will respond to access requests within a reasonable period in accordance with applicable law.

In limited circumstances, applicable law may allow us to refuse access or provide access in another form.

Where we refuse access and the law requires us to do so, we will generally provide:

• reasons for the refusal; and
• information about available complaint mechanisms.

Charges for Access

We will not charge you merely for making a request for access.

Where permitted by law, we may charge reasonable costs associated with providing access.

If a charge is proposed, we will tell you before providing the information.

Correcting Personal Information

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it.

Please contact hello@timeforaholiday.com.au.

We will take reasonable steps to deal with correction requests in accordance with applicable law.

Requests for Deletion

You may contact us to request deletion of personal information.

Whether we can delete particular information will depend on matters including:

• whether the information remains necessary to provide a service;
• whether a booking or Gift Card remains active;
• taxation or accounting requirements;
• legal retention obligations;
• fraud-prevention requirements;
• dispute resolution; and
• applicable privacy law.

Where we are required or entitled to retain information, we may be unable to delete it immediately.

Where information is no longer required and applicable law requires destruction or de-identification, we will take reasonable steps to do so.

Making a Privacy Complaint

If you believe Time For A Holiday has not handled your personal information appropriately, please contact us at hello@timeforaholiday.com.au.

Please include sufficient information for us to understand and investigate your concern.

How We Deal with Privacy Complaints

We will take reasonable steps to:

• acknowledge your complaint;
• investigate the circumstances;
• consider applicable privacy requirements;
• request additional information where necessary; and
• provide a response within a reasonable timeframe.

We aim to resolve privacy concerns directly wherever possible.

Office of the Australian Information Commissioner

If you are not satisfied with our response, or believe your concern has not been resolved appropriately, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

You may also have other rights under applicable privacy or consumer protection laws.

External Websites

Our website may contain links to external websites and services.

These may include:

• Accommodation Provider websites;
• maps;
• payment services;
• tourism resources;
• social media;
• review websites; and
• other third-party services.

These websites are not necessarily operated or controlled by Time For A Holiday.

Third-Party Privacy Practices

When you leave our website or independently interact with another organisation, that organisation's collection and use of your information may be governed by its own privacy policy.

We encourage you to review the privacy policies of third-party services you use.

Time For A Holiday is not responsible for an independent third party's privacy practices merely because our website links to that third party.

This does not affect any responsibility Time For A Holiday has under applicable law for disclosures made by us.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services;
• our technology;
• our information-handling practices;
• legal requirements;
• privacy regulation; or
• our business operations.

The current version will be made available through www.timeforaholiday.com.au.

The date at the top of this Policy indicates when it was last updated.

Material Changes

Where a change materially affects how we handle personal information and additional notice is appropriate or required by law, we may provide additional notice through:

• our website;
• email;
• account notifications; or
• another appropriate communication method.

We encourage you to review this Privacy Policy periodically.

Privacy Enquiries

If you have any of the following, please contact us:

• a question about this Privacy Policy;
• a privacy complaint;
• an access request;
• a correction request;
• a question about personal information we hold; or
• another privacy-related enquiry.

Time For A Holiday
Melbourne, Victoria, Australia

Email: hello@timeforaholiday.com.au
Website: www.timeforaholiday.com.au

Please include sufficient information for us to understand and respond to your request.