Terms & Conditions

TERMS & CONDITIONS

Time For A Holiday

These Terms & Conditions govern your access to and use of www.timeforaholiday.com.au, including accommodation bookings, Gift Cards and related services offered through our website.

By accessing or using our website, creating an account, submitting or completing a Booking, purchasing a Gift Card, redeeming a Gift Card or otherwise using our Services, you agree to be bound by these Terms & Conditions and any additional conditions presented to you before you complete a transaction.

If you do not agree to these Terms & Conditions, you should not use our Services.

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

About Time For A Holiday

Time For A Holiday is an Australian accommodation booking business based in Melbourne, Victoria, Australia.

Our website is:

www.timeforaholiday.com.au

Our contact email is:

hello@timeforaholiday.com.au

Through our website, customers can search for and book accommodation and purchase Time For A Holiday Gift Cards.

Definitions

In these Terms & Conditions:

Accommodation Provider means a hotel, resort, serviced apartment, property manager or other third-party provider responsible for supplying accommodation booked through our Services.

Australian Consumer Law or ACL means the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Booking means an accommodation reservation made through our Services.

Booking Confirmation means the written or electronic confirmation issued after an accommodation reservation has been successfully confirmed.

Booking Rules means the accommodation-specific, room-specific or rate-specific conditions applying to a Booking, including cancellation, amendment, refund, payment, occupancy, inclusions and other conditions disclosed before Booking.

Gift Card means a Time For A Holiday Gift Card purchased for monetary value and redeemable in accordance with these Terms.

Gift Card Purchaser means the person who purchases a Gift Card.

Gift Card Recipient means the person for whom a Gift Card is purchased or the person who lawfully receives and uses it.

Services means our website, accommodation search and booking facilities, Gift Card services, account features, customer support and related services.

Time For A Holiday, we, our and us refer to the business operating the Time For A Holiday website and Services.

you, your, customer, traveller or guest refers, as applicable, to a person accessing the website, making a Booking, purchasing or using a Gift Card or otherwise using our Services.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to:

• make a Booking;
• create an account;
• purchase a Gift Card; or
• enter into another transaction through our website.

Some Accommodation Providers may impose a higher minimum age for check-in.

You must provide accurate, complete and current information when using our Services.

Acceptance of these Terms

By completing a transaction through our website, you acknowledge that:

• you have read and understood these Terms;
• you have had the opportunity to review applicable Booking Rules;
• the information provided by you is accurate;
• you agree to any additional conditions clearly disclosed before purchase; and
• you are authorised to use the payment method provided.

These Terms apply together with the terms specific to the accommodation, room, rate, promotion or Gift Card you purchase.

Changes to these Terms

We may update these Terms from time to time where reasonably necessary, including because of:

• changes to our Services;
• changes in law or regulation;
• security requirements;
• technology changes;
• payment requirements; or
• changes to our business operations.

The latest version will be published on our website with the date it was last updated.

Unless required by law, changes to these general Terms will not retrospectively change the essential price, cancellation conditions, Gift Card expiry date or other material contractual terms applicable to a transaction already completed.

A confirmed Booking will generally remain subject to the Booking Rules and material terms accepted when the Booking was made.

Our role

Time For A Holiday provides an online accommodation search and booking service.

Our Services allow customers to search for and reserve accommodation made available by hotels, resorts, serviced apartments and other Accommodation Providers.

Accommodation displayed on our website is generally owned, managed and operated by independent Accommodation Providers.

Time For A Holiday facilitates the reservation process.

Unless expressly stated otherwise, Time For A Holiday does not own, manage or operate the accommodation displayed through our website.

The relevant Accommodation Provider is generally responsible for providing the accommodation and associated property services, including:

• room allocation;
• check-in and check-out;
• housekeeping;
• hotel staff and services;
• property facilities;
• meals and amenities;
• accessibility facilities;
• security deposits;
• incidental charges; and
• the physical operation and condition of the property.

Nothing in this section excludes any responsibility Time For A Holiday has under applicable law.

Authority to administer your Booking

When you submit a Booking through Time For A Holiday, you authorise us to take reasonable steps necessary to facilitate and administer your accommodation reservation.

This may include:

• submitting your Booking request;
• communicating your Booking details;
• receiving Booking confirmations;
• communicating amendment requests;
• communicating cancellation requests;
• obtaining information relating to your Booking;
• assisting with refund requests;
• communicating special requests; and
• communicating with parties involved in fulfilling or administering your accommodation reservation.

This authority is limited to activities reasonably connected with your Booking and our Services.

Accommodation Provider terms

Your Booking may also be subject to conditions imposed by the relevant Accommodation Provider.

These conditions may relate to:

• cancellation;
• amendments;
• refunds;
• deposits;
• prepayment;
• minimum or maximum stays;
• check-in and check-out;
• identification;
• guest age;
• occupancy limits;
• children;
• cots and extra beds;
• pets;
• smoking;
• parking;
• meals;
• security deposits;
• incidental charges;
• property facilities;
• special events; and
• guest conduct.

Important conditions applying to your selected accommodation and rate will be displayed or otherwise made available before you complete your Booking.

You should read these conditions carefully.

Different rooms or rates at the same Accommodation Provider may have different conditions.

Booking Rules and booking-specific information

The Booking Rules and other material information displayed for your selected accommodation and rate before you complete your purchase form part of your Booking.

This may include:

• room type;
• travel dates;
• occupancy;
• inclusions;
• cancellation conditions;
• payment conditions;
• refundability;
• meal arrangements;
• minimum stay requirements;
• additional guest conditions;
• special property conditions;
• blackout dates;
• compulsory charges;
• property-specific restrictions; and
• other material information applying to the selected rate.

You should review this information before completing the Booking.

Later changes to general information displayed on our website will not retrospectively change the material Booking Rules that applied to your confirmed Booking, except where:

• a genuine error is corrected in accordance with these Terms and applicable law;
• a change is required by law;
• you agree to the change; or
• the change relates to operational property information rather than the essential contractual terms of your Booking.

Priority of Booking documents

Your Booking is governed by:

• your Booking Confirmation;
• the Booking Rules applicable to the particular accommodation and rate;
• any additional conditions expressly accepted during checkout; and
• these general Terms & Conditions.

Where there is an inconsistency, the more specific Booking condition will generally apply to the relevant issue unless doing so would be unlawful.

Nothing in any Booking Rule removes rights that cannot lawfully be excluded.

Accommodation searches and availability

Accommodation availability and pricing may change rapidly.

Displaying accommodation or a room in search results does not guarantee that it remains available.

No accommodation is reserved merely because you:

• view a property;
• select a room;
• begin a Booking;
• add accommodation to your booking process; or
• proceed to checkout.

A Booking is only secured once successfully confirmed.

Making a Booking

When making a Booking, you must provide accurate and complete information.

This may include:

• lead guest name;
• guest names;
• contact details;
• number of adults;
• number and ages of children;
• stay dates;
• room requirements; and
• payment information.

Before completing a Booking, you should carefully check:

• property name;
• property location;
• check-in date;
• check-out date;
• room type;
• number of rooms;
• number of guests;
• guest names;
• inclusions;
• meal arrangements;
• cancellation conditions;
• refundability;
• payment terms;
• currency; and
• total price.

You are responsible for errors entered by you except where the error was caused or contributed to by us or where applicable law provides otherwise.

Booking for another person

You may make a Booking for another person if you have authority to do so.

If you make a Booking for other travellers, you are responsible for:

• providing accurate information about them;
• communicating Booking details to them;
• informing them of applicable Booking Rules;
• making them aware of property requirements; and
• ensuring they understand relevant cancellation and payment conditions.

The lead guest may be required to present identification at the property.

Booking confirmation

Submitting a Booking request or payment does not necessarily mean that the accommodation has been confirmed.

A Booking is confirmed only after the reservation has been successfully processed and a Booking Confirmation has been issued.

Your Booking Confirmation may include:

• Booking reference;
• property details;
• room type;
• guest information;
• check-in and check-out dates;
• occupancy;
• price;
• currency;
• payment information;
• inclusions;
• cancellation conditions; and
• other important Booking information.

You should retain your Booking Confirmation and applicable Booking Rules for your records.

Checking your Booking Confirmation

You must review your Booking Confirmation as soon as reasonably possible after receiving it.

If you believe information is incorrect, contact:

hello@timeforaholiday.com.au

as soon as reasonably possible.

Prompt notification may increase the likelihood that an error can be corrected before travel.

Unconfirmed or unsuccessful Bookings

Occasionally accommodation may become unavailable between submission of your Booking request and confirmation.

If your requested Booking cannot be confirmed, we may offer alternative accommodation where reasonably available.

You are not required to accept an alternative.

If payment has already been collected for a Booking that cannot be confirmed, the relevant amount will be refunded or the payment authorisation released, as applicable.

Accommodation information

Accommodation information displayed on our website may be provided by or on behalf of Accommodation Providers.

This may include:

• property descriptions;
• photographs;
• room descriptions;
• amenities;
• facilities;
• property policies;
• location information;
• availability;
• ratings; and
• pricing.

We take reasonable steps to present this information accurately but do not independently inspect every property or independently verify every item of information displayed.

Property information can change over time.

Photographs and room representations

Accommodation photographs are intended to provide a reasonable representation of the property or room category.

However:

• individual rooms within a category may differ;
• furniture and décor may change;
• views may vary;
• room layouts may vary;
• facilities may be renovated or temporarily unavailable; and
• photographs may show representative rather than identical rooms.

If a particular room characteristic is essential to your stay, you should confirm that it is expressly included in your Booking before purchase.

Nothing in this clause permits misleading or deceptive representations.

Property facilities

Facilities such as:

• swimming pools;
• restaurants;
• bars;
• spas;
• gyms;
• kids' clubs;
• beaches;
• lounges;
• shuttle services; or
• entertainment facilities

may operate according to seasonal hours, availability, maintenance requirements or local regulations.

Temporary changes to property facilities do not necessarily amount to a failure to provide your Booking.

However, your rights under applicable law remain available where a material facility or inclusion that formed an essential part of your Booking is not provided.

Booking inclusions

Your Booking includes only the accommodation, services and benefits expressly identified for your selected room and rate.

Possible inclusions may include:

• breakfast;
• meals;
• dining credits;
• resort credits;
• parking;
• transfers;
• welcome amenities;
• spa treatments;
• complimentary activities;
• Wi-Fi;
• late check-out; or
• other property benefits.

Inclusions may vary between rates at the same property.

You should refer to your Booking Confirmation and Booking Rules to determine the inclusions applying to your Booking.

Inclusions for children and additional guests

Inclusions for children or additional guests may differ from those provided to the primary guests.

For example, a room accommodating three guests does not necessarily mean that:

• breakfast is included for all three guests;
• a dining credit applies to every guest;
• all guests receive the same complimentary benefit; or
• an additional bed is included without charge.

Any additional guest inclusions will be determined by the Booking Rules applying to your selected room and rate.

Conditions applying to inclusions

Certain inclusions may require:

• advance reservation;
• booking directly with the property;
• use during specified hours;
• use during your booked stay;
• minimum spend;
• presentation of identification;
• availability; or
• compliance with other disclosed conditions.

You are responsible for reviewing conditions applying to an inclusion.

Unused inclusions

Unless otherwise stated in the Booking Rules or required by law, an inclusion that you voluntarily choose not to use:

• has no separate cash value;
• is not refundable;
• cannot necessarily be transferred;
• cannot necessarily be carried forward to a future Booking; and
• cannot automatically be exchanged for another benefit.

This clause applies where the inclusion was available to you but you chose not to use it.

It does not limit your rights where an inclusion forming part of your Booking was promised but was not supplied.

Property ratings

Star ratings, guest ratings and similar classifications are intended to assist comparison.

Accommodation classification systems vary between countries, regions and rating organisations.

A property with a particular star rating does not necessarily provide identical standards or facilities to another property with the same rating elsewhere.

You should consider the full property description and facilities relevant to your needs rather than relying solely on a rating.

Guest reviews

Guest reviews are generally expressions of the individual reviewers' experiences and opinions.

They do not constitute guarantees that every guest will have the same experience.

Where reviews are identified as coming from third-party sources, those reviews may be subject to the relevant third party's review policies.

Prices and currency

The currency applying to accommodation will be displayed during the Booking process.

Where accommodation is displayed in Australian dollars, the currency may be identified as AUD or otherwise clearly represented as Australian currency.

Prices may change before a Booking is confirmed.

Once a Booking has been confirmed, we will not increase the confirmed price merely because the accommodation subsequently becomes more expensive.

This does not prevent the amount payable changing where:

• you request an amendment;
• you purchase additional services;
• legitimate additional charges arise;
• a genuine pricing error is identified and dealt with lawfully; or
• a properly disclosed amount is payable separately at the property.

Total price

We aim to display the minimum total price payable for your Booking before you complete the transaction.

Where required by law, the displayed total price will include taxes, duties and unavoidable or pre-selected fees that can reasonably be calculated at that stage of the transaction.

Optional charges that you have not selected do not necessarily form part of the displayed total.

Charges payable at the property

Certain charges may be payable separately to the Accommodation Provider.

These may include:

• local or city taxes;
• tourism levies;
• resort fees;
• environmental levies;
• security deposits;
• parking;
• minibar purchases;
• room service;
• optional meals;
• optional facilities;
• additional guest charges;
• late check-out;
• damage charges; and
• other incidental expenses.

Where a mandatory charge is known and can reasonably be quantified before Booking, we will endeavour to disclose it during the Booking process.

Destination taxes and traveller-specific charges

Certain taxes and government charges may depend on factors including:

• destination;
• nationality;
• residency;
• immigration status;
• age;
• length of stay;
• purpose of travel; or
• documentation presented at check-in.

As a result, some taxes may not be capable of being determined accurately until check-in.

Where such a charge is known to us, we will endeavour to disclose its existence before Booking.

You remain responsible for charges legally imposed on you at the destination.

Special events, blackout dates and compulsory charges

Certain Accommodation Providers or promotional rates may have:

• blackout dates;
• peak-period restrictions;
• special-event surcharges;
• minimum stay requirements;
• compulsory meal charges;
• compulsory gala dinner charges; or
• similar property-specific conditions.

Where such a condition applies to the rate you select and is known and reasonably available before Booking, it will be disclosed through the relevant Booking information.

We will not knowingly introduce a compulsory charge after confirmation merely because it was omitted from the Booking terms, subject to genuine errors, government charges and applicable law.

Foreign currency

Where accommodation is priced or processed in a foreign currency, currency exchange rates may change between:

• searching;
• Booking;
• payment;
• cancellation; and
• refund.

Your bank or payment provider may charge:

• foreign transaction fees;
• international processing fees;
• currency conversion fees; or
• other charges.

Those charges are imposed independently of Time For A Holiday.

Any currency conversion shown for comparison purposes is indicative unless expressly identified as the final transaction currency and amount.

Pricing errors

We take reasonable steps to display accurate prices.

However, genuine errors can occur, including:

• typographical errors;
• technical errors;
• incorrect property data;
• system faults;
• inventory errors; or
• incorrect tax calculations.

If an obvious or genuine pricing error is identified before confirmation, we may correct the error and allow you to proceed at the corrected price or discontinue the Booking request.

If a material error is identified after confirmation, we will contact you and deal with the matter reasonably, having regard to:

• the nature of the error;
• the Booking Rules;
• the Accommodation Provider's position; and
• applicable law.

Nothing in this clause gives us an unrestricted right to cancel or increase the price of a confirmed Booking.

Payment

Payment requirements will be displayed before you complete the Booking.

Depending on the accommodation and rate, payment may involve:

• full payment at Booking;
• partial payment;
• payment at a later specified date;
• payment at the property; or
• a combination of payment arrangements.

By providing payment details, you confirm that you are authorised to use that payment method.

Payment surcharges and processing fees

If any payment surcharge or processing fee applies, it will be disclosed before you complete the transaction.

Any such charge will only be imposed to the extent permitted by:

• Australian law;
• applicable payment scheme rules; and
• our payment arrangements.

Where a particular surcharge is prohibited, we will not impose that surcharge.

Payment authorisations

Some transactions may initially appear as a pending authorisation on your payment account.

If a Booking is unsuccessful or cancelled before the payment is captured, the authorisation may need to be released.

The time taken for a released authorisation to disappear from your account is generally determined by your financial institution.

Failed payments

If a payment required to confirm or maintain a Booking cannot be processed, we may request another valid payment method.

A Booking may remain unconfirmed or may be cancelled where the required payment is not received by the applicable deadline.

Fraud and payment verification

We may perform reasonable security and fraud-prevention checks.

Where we reasonably suspect:

• fraudulent payment;
• unauthorised use;
• identity theft;
• account compromise; or
• other suspicious activity,

we may request additional verification before completing a transaction.

We may temporarily delay or decline an unconfirmed transaction while reasonable checks are completed.

Changes to a Booking

Requests to change a confirmed Booking are subject to:

• availability;
• applicable Booking Rules;
• Accommodation Provider approval;
• the price applying to the amended Booking; and
• any properly disclosed and lawful amendment charge.

Changes may include:

• dates;
• room type;
• guest numbers;
• guest names; or
• other Booking details.

A changed Booking may cost more than the original Booking.

If your requested change cannot be made, your original Booking will generally remain in place unless separately cancelled.

Name changes and transfers

Bookings are not necessarily transferable.

Whether a guest name can be changed depends on the applicable Booking Rules and Accommodation Provider.

You should contact us before assuming another person can use accommodation booked for a named guest.

Cancellation by you

Cancellation conditions vary according to:

• the Accommodation Provider;
• property;
• room;
• rate;
• destination; and
• time remaining before check-in.

A rate may be:

• refundable before a specified deadline;
• partially refundable;
• subject to a cancellation charge; or
• non-refundable for a change-of-mind cancellation.

The cancellation conditions applicable to your Booking will be displayed or otherwise made available before you complete the Booking.

You should review them carefully before purchase.

Non-refundable bookings

Where a rate is clearly identified as non-refundable, you may not be entitled to a refund merely because:

• you change your mind;
• your personal plans change;
• you decide not to travel;
• you find cheaper accommodation;
• you miss your transport; or
• another circumstance unrelated to a failure of the booked accommodation prevents you from travelling.

However, describing a Booking as non-refundable does not remove any refund or remedy rights available under the Australian Consumer Law or another applicable law.

Cancellation deadlines

Cancellation deadlines are generally determined using the local time at the location of the accommodation unless otherwise stated.

You are responsible for ensuring a cancellation request is made before the applicable deadline where you wish to rely on a refundable cancellation condition.

Cancellation charges

Any cancellation charge will be determined by:

• the Booking Rules;
• the circumstances of the cancellation; and
• applicable law.

Nothing in these Terms permits Time For A Holiday to impose an unlawful penalty or unfair contract term.

Where applicable law requires a refund or other remedy, that legal right takes precedence over contractual cancellation conditions.

How to cancel

Where online cancellation functionality is available, you may use that facility.

You may also contact:

hello@timeforaholiday.com.au

A Booking should not be treated as cancelled until the cancellation has been successfully processed.

Where appropriate, confirmation of the cancellation will be provided.

If your arrival date is approaching and you have not received cancellation confirmation, you should contact us promptly.

No-shows

A no-show generally occurs where a guest fails to arrive and has not cancelled within the applicable cancellation period.

No-show conditions are determined by the applicable Booking Rules.

Depending on the rate, a no-show may result in:

• a charge for the first night;
• a charge for part of the Booking;
• a charge for the full Booking; or
• cancellation of remaining nights.

If you expect to arrive significantly later than the property's normal check-in period, you should notify the Accommodation Provider or contact us.

Early departure

If you voluntarily check out before your confirmed departure date or do not use part of your stay, you are not automatically entitled to a refund for the unused nights.

Any entitlement will depend on:

• the Booking Rules;
• the Accommodation Provider;
• the circumstances; and
• applicable law.

Refunds

Where you are entitled to a refund, it will generally be returned using the same form of payment used for the original transaction unless you agree otherwise or applicable law requires another method.

Where Time For A Holiday collected the relevant payment, we will take reasonable steps to process an approved refund promptly.

Where another party collected the payment directly, that party may be responsible for processing the refund.

We will provide reasonable assistance where appropriate for a Booking made through our Services.

Refund currency

Where a refund is payable, it will ordinarily be processed in the currency in which the original payment transaction was processed.

If your bank account or payment method uses a different currency, the amount ultimately received by you may differ from the original converted amount because of:

• exchange-rate movements;
• bank conversion rates;
• international transaction fees; or
• other charges imposed by your financial institution.

Time For A Holiday does not control those external conversion rates or fees.

Refund processing times

Once a refund has been processed, your bank, card issuer or payment provider may require additional time to make the funds available.

Any estimated banking timeframe provided by us is indicative only because the final processing time is outside our direct control.

Credit instead of refund

Where you are legally entitled to a monetary refund, we will not require you to accept a credit or voucher instead unless:

• applicable law permits it; or
• you voluntarily agree.

Where you are not legally entitled to a monetary refund, a credit may be offered as an alternative resolution.

Chargebacks and payment disputes

Nothing in these Terms prevents you from exercising any lawful rights available through your bank or payment provider.

If you believe a transaction has been processed incorrectly or without authority, we encourage you to contact us promptly so that the transaction can be investigated.

A chargeback does not automatically determine the contractual rights of either party.

Changes or cancellation by the Accommodation Provider

An Accommodation Provider may occasionally be unable to provide a confirmed reservation because of circumstances such as:

• property closure;
• overbooking;
• emergency maintenance;
• safety issues;
• utility failures;
• natural disasters;
• government action;
• industrial action; or
• other events affecting the property's operation.

If we become aware of a material change or cancellation before your stay, we will take reasonable steps to notify you.

Depending on the circumstances, applicable law and Booking Rules, an appropriate resolution may include:

• alternative accommodation;
• rescheduling;
• refund; or
• another agreed resolution.

Overbooking and relocation

Although uncommon, an Accommodation Provider may be unable to honour a Booking because of overbooking or an inventory error.

Where this occurs, we will take reasonable steps to assist in seeking an appropriate resolution.

This may include offering alternative accommodation.

You are not required to accept materially different substitute accommodation merely because it has been offered.

Any right to a refund, replacement accommodation or other remedy remains subject to applicable law and the circumstances of the Booking.

Events beyond reasonable control

Accommodation may be affected by circumstances beyond the reasonable control of Time For A Holiday or the Accommodation Provider, including:

• bushfires;
• floods;
• severe weather;
• earthquakes;
• cyclones;
• pandemics or epidemics;
• war;
• terrorism;
• civil unrest;
• government restrictions;
• border closures;
• industrial disputes;
• major infrastructure failures; or
• similar events.

The legal consequences depend on the particular circumstances.

In some circumstances, performance of the Booking may become impossible and the relevant contract may be legally frustrated.

Where this occurs, refund, credit, rescheduling and reasonable cost deductions will be determined in accordance with applicable law.

Bad weather and personal travel disruption

Poor weather or an external travel disruption does not automatically entitle you to cancel otherwise non-refundable accommodation.

For example, if the accommodation remains available but:

• your flight is cancelled;
• you miss a connection;
• you decide weather conditions are undesirable; or
• another travel arrangement fails,

the Booking Rules may continue to apply.

You should contact us and the Accommodation Provider as soon as reasonably possible where another travel disruption may prevent your arrival.

Room types, views and bedding

Descriptions such as:

• double;
• twin;
• queen;
• king;
• ocean view;
• city view;
• garden view; or
• similar descriptions

are subject to the specific room information displayed for the selected rate.

A preference is not guaranteed unless expressly confirmed.

Special requests

You may be able to request:

• particular bedding;
• adjoining or connecting rooms;
• preferred floors;
• late arrival;
• early check-in;
• late check-out;
• cots;
• extra beds; or
• particular room locations.

Unless expressly confirmed as part of your Booking, special requests are requests only and cannot be guaranteed.

Additional charges may apply.

Accessibility

If an accessibility feature is essential to your stay, you should confirm that the property and selected room meet the relevant requirement before Booking.

You should not rely solely on general photographs or descriptions where a particular accessibility feature is essential.

You may contact us at:

hello@timeforaholiday.com.au

for assistance obtaining additional information.

Children and additional guests

Policies concerning children, infants, extra beds, cots and additional guests vary between Accommodation Providers.

You must provide the correct number and ages of guests when making your Booking.

Additional charges or occupancy restrictions may apply if the actual number of guests differs from the confirmed Booking.

Check-in requirements

An Accommodation Provider may require:

• photographic identification;
• passport;
• Booking Confirmation;
• payment card;
• security deposit; or
• other information required by law.

The identification may need to match the lead guest named on the Booking.

You are responsible for reviewing property check-in requirements before arrival.

Security deposits and incidental charges

An Accommodation Provider may require a refundable security deposit or payment card pre-authorisation at check-in.

This may be used to cover legitimate:

• incidental expenses;
• damage;
• unpaid property charges; or
• other amounts permitted under property terms and applicable law.

Property security deposits are generally separate from accommodation payments made through Time For A Holiday.

Guest conduct

You and the other persons included in your Booking must:

• comply with applicable laws;
• comply with reasonable property rules;
• avoid unreasonable disruption to other guests;
• comply with occupancy restrictions;
• comply with smoking and pet restrictions;
• avoid intentionally or negligently damaging property; and
• pay legitimate charges incurred during the stay.

An Accommodation Provider may take reasonable action in response to serious misconduct, including requiring a guest to leave where legally permitted.

Passports, visas and entry requirements

For international travel, you are responsible for ensuring that all travellers have required:

• passports;
• visas;
• permits;
• entry documentation; and
• other travel authorisations.

Booking accommodation through Time For A Holiday does not guarantee that you will be permitted to enter a country or destination.

Failure to obtain required travel documents does not automatically create a right to cancel otherwise non-refundable accommodation.

Health and travel requirements

You are responsible for reviewing relevant:

• health requirements;
• vaccination requirements;
• quarantine requirements;
• government restrictions;
• destination entry requirements; and
• travel advisories.

These requirements may change after a Booking is made.

Australian travellers undertaking international travel should consider current Australian Government travel advice, including information published through Smartraveller.

Travel insurance

We strongly recommend obtaining appropriate travel insurance as soon as reasonably practicable after making travel arrangements.

Depending on the policy, travel insurance may provide cover for:

• cancellation;
• medical emergencies;
• trip interruption;
• baggage loss or delay;
• personal liability; and
• certain unforeseen events.

You are responsible for determining whether an insurance policy is appropriate for your circumstances.

Separate travel arrangements

Unless expressly sold together as part of a combined product, your accommodation Booking is separate from:

• flights;
• trains;
• transfers;
• buses;
• car hire;
• tours;
• activities; and
• other travel services.

A disruption to another travel arrangement does not automatically change the cancellation conditions applying to your accommodation Booking.

Duplicate Bookings

You should confirm whether a Booking has successfully completed before making another reservation for the same property and dates.

If duplicate Bookings are made, each may be treated as a separate Booking with separate cancellation conditions.

This does not apply where duplication was caused by an error in our systems for which we are legally responsible.

Group and multiple-room Bookings

Bookings involving multiple rooms or a large number of guests may be treated as a group Booking.

Different:

• deposits;
• payment deadlines;
• cancellation conditions; and
• amendment conditions

may apply.

Where special group Booking conditions apply, they will be disclosed where reasonably available before Booking.

Application of Gift Card Terms

The provisions in this Part apply to Time For A Holiday Gift Cards purchased through our website unless expressly stated otherwise.

Gift Cards are also subject to applicable Australian law.

Purchasing a Gift Card

A Gift Card may be purchased:

• for yourself; or
• as a gift for another person.

The Gift Card Purchaser must:

• be at least 18 years old;
• provide accurate information;
• use an authorised payment method; and
• pay the full purchase price.

Gift Cards are issued in Australian dollars unless expressly stated otherwise.

Gift Card value

The monetary value of the Gift Card is the amount selected and successfully paid for by the Gift Card Purchaser.

A Gift Card does not accrue interest.

A Gift Card is not a bank account, credit card or cash deposit.

Purchasing for another person

If you purchase a Gift Card for someone else, you are responsible for providing accurate recipient details.

This may include:

• recipient name;
• recipient email address; and
• delivery information.

You should carefully check these details before completing the purchase.

If you realise that recipient information is incorrect, contact:

hello@timeforaholiday.com.au

as soon as possible.

Where the Gift Card remains unused, we will make reasonable efforts to assist.

Gift Card delivery

Gift Cards may be delivered electronically or through another method made available on our website.

A Gift Card order is complete after:

• payment has been successfully processed;
• any reasonable security checks are completed; and
• the Gift Card has been issued.

Electronic delivery timing may be affected by email systems, spam filtering or incorrect recipient information.

Gift Card validity and expiry

Time For A Holiday Gift Cards purchased for monetary value are valid for three years from the date of issue.

The applicable expiry date will be clearly displayed on or with the Gift Card.

For example, a Gift Card issued on 1 September 2026 will remain valid until 1 September 2029, unless a longer validity period is expressly stated.

A Gift Card must be redeemed on or before its stated expiry date.

Nothing in these Terms permits an expiry period shorter than the minimum required under applicable Australian law.

Expiry information

The Gift Card or accompanying information will clearly state:

• its expiry date; or
• its period of validity together with the issue date,

as required by applicable law.

Gift Card holders should retain this information.

Gift Card activation

Unless expressly stated otherwise, a Gift Card becomes available for use once it has been validly issued following successful payment and applicable security processing.

Time For A Holiday does not charge an activation fee for a standard purchased Gift Card.

Gift Card fees

We do not impose prohibited post-supply fees that reduce the value of a Gift Card.

In particular, standard Time For A Holiday Gift Cards are not subject to:

• activation fees;
• account-keeping fees;
• inactivity fees; or
• balance enquiry fees.

Charges genuinely associated with a separate transaction or service may still apply where lawfully permitted and properly disclosed.

Reloading Gift Cards

Unless expressly stated otherwise when purchased, Time For A Holiday Gift Cards are not reloadable or rechargeable.

Additional value cannot be added to an existing Gift Card.

Where Gift Cards can be used

A Time For A Holiday Gift Card may be redeemed towards eligible accommodation Bookings through:

www.timeforaholiday.com.au

where Gift Card payment is available for that Booking.

A Gift Card may not necessarily be usable for every property or rate displayed on our website.

For example, it may not be usable where the full accommodation amount is required to be paid directly to the property.

Eligibility will be determined through the Booking and payment process.

Charges that cannot be paid with a Gift Card

Unless expressly stated otherwise, a Gift Card can only be applied to amounts payable through our supported Gift Card checkout process.

It generally cannot be used for amounts payable separately at the property, including:

• security deposits;
• minibar charges;
• parking;
• room service;
• local taxes collected at the property;
• property damage;
• optional services; or
• other incidental charges.

Redeeming a Gift Card

To redeem a Gift Card, you must apply the valid Gift Card details through the applicable payment section of our website.

The Gift Card must:

• be valid;
• have an available balance;
• not have expired;
• not have been lawfully cancelled for security reasons; and
• be used for an eligible transaction.

A Gift Card does not guarantee hotel availability or accommodation pricing.

Partial redemption

Unless expressly stated otherwise, if the amount of an eligible Booking is less than the available Gift Card balance, the unused balance will remain available for future eligible Bookings until:

• it is fully used; or
• the Gift Card expires.

The unused balance cannot ordinarily be redeemed for cash.

Booking value exceeding the Gift Card

Where our checkout supports split payment and the Booking costs more than the Gift Card balance, the available Gift Card balance may be applied and the remaining amount paid using another accepted payment method.

All required payment must be completed before the Booking can be confirmed.

Multiple uses

Subject to available balance, expiry and any technical restrictions clearly disclosed at the time of purchase, a Gift Card may be used across multiple eligible transactions.

Each successful redemption reduces the available balance.

Checking your balance

Where an online Gift Card balance facility is available, you may use it to view your remaining balance.

You may also contact:

hello@timeforaholiday.com.au

for assistance.

We do not charge a Gift Card balance enquiry fee.

No cash redemption

Gift Cards cannot be:

• redeemed for cash;
• exchanged for cash;
• used for a cash advance; or
• redeemed for cash change,

except where required by applicable law.

Gift Cards cannot purchase Gift Cards

Unless expressly permitted by us for a particular product or promotion, a Gift Card cannot be used to:

• purchase another Time For A Holiday Gift Card;
• reload a Gift Card; or
• purchase another cash-equivalent product.

Gift Card change-of-mind purchases

Once a valid Gift Card has been issued, the Gift Card Purchaser is generally not entitled to a cash refund merely because:

• they change their mind;
• the Recipient does not want the Gift Card;
• they decide not to travel; or
• they would prefer another product.

This change-of-mind policy does not limit any right to a refund, replacement or other remedy available under the Australian Consumer Law.

Gift Cards used for accommodation Bookings

Using a Gift Card does not change the Booking Rules applying to the accommodation.

If a Booking paid using a Gift Card is cancelled, any cancellation fee or refund entitlement will be determined according to:

• the Booking Rules;
• these Terms; and
• applicable law.

A Gift Card does not make an otherwise non-refundable change-of-mind Booking refundable.

Refunds to Gift Cards

Where an accommodation refund is payable for a Booking originally paid wholly or partly using a Gift Card, the portion paid using the Gift Card will generally be returned:

• to the original Gift Card; or
• to a replacement Gift Card or equivalent stored-value method where restoring the original Gift Card is not reasonably possible.

Where a Booking was paid using both a Gift Card and another payment method, an eligible refund will generally be returned to those respective original payment methods in corresponding amounts where reasonably practicable.

Gift Card expiry following a refund

Where refunded value is restored to an existing Gift Card, the original Gift Card expiry date will generally continue to apply.

However, we will not deliberately structure a refund in a way that defeats a refund or remedy that you are legally entitled to receive.

If a legally required refund is processed after the original Gift Card has expired or cannot reasonably be restored to that Gift Card, we will provide an appropriate method of giving effect to your refund entitlement.

Gift Card transfer

Unless the Gift Card or applicable promotion expressly states otherwise, a valid Gift Card may generally be given to another person before redemption.

The person lawfully possessing the Gift Card details may use it subject to these Terms.

Gift Cards must not be transferred as part of:

• fraudulent activity;
• money laundering;
• unlawful activity; or
• unauthorised commercial resale.

Keeping Gift Cards secure

Gift Card numbers and redemption codes should be treated like valuable information.

You should:

• keep the Gift Card details secure;
• not publish or publicly share the Gift Card code;
• only enter the Gift Card details on the genuine Time For A Holiday website; and
• contact us promptly if you believe the Gift Card has been compromised.

Lost, stolen or compromised Gift Cards

If a Gift Card is lost, stolen or accessed without authority, contact:

hello@timeforaholiday.com.au

as soon as possible.

Where reasonably possible, we may assist in cancelling and replacing an unused balance where you provide sufficient evidence of:

• purchase;
• legitimate ownership or receipt; and
• information required to identify the Gift Card.

Replacement may not be possible where:

• the Gift Card cannot reasonably be identified;
• ownership cannot be verified; or
• the available balance was validly redeemed before the Gift Card was reported compromised.

Nothing in this clause removes any legal rights available to you.

Incorrect Gift Card recipient

Where a Gift Card is sent to an incorrect recipient because the Purchaser provided incorrect information, you should contact us immediately.

If the Gift Card remains unused and can reasonably be secured, we may be able to cancel it and issue a replacement.

We cannot guarantee recovery once Gift Card value has been legitimately redeemed by another person, subject to applicable law.

Gift Card fraud

Gift Cards must not be:

• purchased using stolen payment details;
• obtained through fraud;
• unlawfully reproduced;
• manipulated;
• redeemed through fraudulent activity; or
• used for unlawful purposes.

Where we have reasonable grounds to suspect fraud, we may temporarily suspend the affected Gift Card while the matter is investigated.

If fraud is established, we may cancel or restrict affected Gift Card value to the extent permitted by law.

Gift Card system errors

If a genuine technical error incorrectly:

• increases a Gift Card balance;
• duplicates a Gift Card;
• deducts value incorrectly;
• restores value incorrectly; or
• otherwise produces an inaccurate balance,

we may correct the error to reflect the legitimate amount purchased, used or refunded.

We will not knowingly remove legitimate Gift Card value.

Promotional vouchers and complimentary credits

Promotional vouchers, complimentary credits or Gift Cards supplied without payment may have different conditions from standard purchased Gift Cards.

These may include different:

• expiry periods;
• eligibility rules;
• minimum spend requirements;
• redemption restrictions; or
• transfer conditions.

Where an exemption from the statutory three-year minimum expiry applies, the promotional product may have a shorter expiry period.

Any special conditions will be disclosed with the relevant promotion.

A standard Gift Card purchased for its face value remains subject to the three-year expiry conditions above.

Gift Cards and promotions

Gift Cards may not necessarily be combined with:

• promotional vouchers;
• discount codes;
• special offers; or
• other credits.

Where combinations are permitted, the conditions of the relevant promotion will apply.

Gift Cards do not lock accommodation prices

Purchasing a Gift Card fixes the monetary value of the Gift Card.

It does not fix:

• accommodation prices;
• foreign exchange rates;
• hotel availability;
• room inventory; or
• future promotional pricing.

Accommodation prices may increase or decrease during the Gift Card's validity period.

Customer accounts

Certain features may permit or require you to create an account.

You are responsible for:

• providing accurate information;
• keeping your information current;
• maintaining password confidentiality;
• using reasonable security precautions; and
• notifying us if you reasonably suspect unauthorised access.

Account security

You should use a secure password and take reasonable steps to prevent unauthorised access to your account.

You should notify us promptly if you believe your account has been compromised.

Account suspension

We may temporarily restrict or suspend an account where reasonably necessary because of:

• suspected fraud;
• unauthorised access;
• serious breaches of these Terms;
• security concerns;
• unlawful activity; or
• misuse of our Services.

Where appropriate, we may request verification information to resolve the issue.

Prohibited use

You must not use our website to:

• make fraudulent or speculative Bookings;
• conduct unlawful activities;
• impersonate another person;
• use unauthorised payment information;
• interfere with website security;
• introduce malicious software;
• gain unauthorised access to systems or accounts;
• systematically scrape substantial website content without permission;
• circumvent security controls;
• manipulate Gift Cards;
• infringe intellectual property rights; or
• materially interfere with the operation of our Services.

Website availability

We aim to keep our website functioning reliably.

However, access may occasionally be interrupted because of:

• maintenance;
• upgrades;
• system outages;
• hosting failures;
• telecommunications failures;
• third-party service interruptions;
• cyber security incidents; or
• circumstances beyond our reasonable control.

We do not guarantee uninterrupted website access.

Where an interruption materially affects a Booking, Gift Card or payment, we will take reasonable steps to investigate and address the issue.

Website security

We take reasonable steps to protect our website and information systems.

However, no internet service can be guaranteed to be completely free from:

• viruses;
• malicious software;
• cyber attacks;
• unauthorised interference; or
• other security threats.

You are responsible for maintaining reasonable security precautions on your own devices.

Third-party websites

Our website may contain links to third-party websites or services.

These may include:

• maps;
• payment services;
• tourism information;
• property websites;
• review services; or
• other external resources.

A link does not necessarily mean that Time For A Holiday owns, controls or endorses the third-party service.

Your use of external websites may be subject to their own terms and privacy policies.

Intellectual property

Unless otherwise stated, Time For A Holiday's:

• branding;
• original website content;
• graphics;
• software;
• design;
• text; and
• other proprietary material

are owned by or licensed to Time For A Holiday and protected by applicable intellectual property laws.

Certain photographs, descriptions, logos, trademarks and other material may belong to Accommodation Providers or other licensors.

Personal use

You may use our website for legitimate personal accommodation search, Booking and Gift Card purposes.

Unless authorised by us or permitted by law, you must not:

• commercially reproduce substantial portions of the website;
• republish proprietary content;
• distribute our proprietary material;
• remove copyright notices; or
• use our branding in a way that falsely suggests an association with Time For A Holiday.

Reviews and customer content

If our website allows customers to submit reviews, comments, photographs or other content, your submission must:

• reflect a genuine experience where presented as a review;
• not be knowingly false or misleading;
• not unlawfully infringe another person's rights;
• not be defamatory;
• not unlawfully disclose personal information;
• not contain threatening, discriminatory or abusive material; and
• comply with applicable law.

You retain ownership of content created by you.

By submitting content for publication, you grant us a non-exclusive licence to display, reproduce and use that content in connection with operating and promoting our Services, subject to applicable law.

Privacy

Time For A Holiday respects your privacy.

Our collection, use, storage and disclosure of personal information is addressed in our separate Privacy Policy.

The Privacy Policy will be available through:

www.timeforaholiday.com.au

You should read our Privacy Policy together with these Terms.

Transactional communications

When you make a Booking, purchase a Gift Card or create an account, we may send communications reasonably necessary to administer the transaction.

These may include:

• Booking Confirmations;
• Gift Card delivery;
• payment information;
• cancellation information;
• refund information;
• property updates;
• security messages;
• account notifications; and
• customer support communications.

These operational messages are separate from marketing communications.

Marketing communications

We may send promotional emails, SMS messages or other commercial communications where you have consented or where otherwise permitted by applicable law.

Where required, marketing communications will:

• identify the sender; and
• provide a functional unsubscribe mechanism.

You may withdraw marketing consent at any time through the unsubscribe mechanism provided or by contacting us.

Acceptance of these Terms does not, by itself, require you to consent to unrelated marketing where separate consent is required by law.

Australian Consumer Law

Our Services are subject to consumer protections that may apply under the Australian Consumer Law.

Depending on the circumstances, consumer guarantees for services may include guarantees that services will be:

• provided with due care and skill;
• reasonably fit for a disclosed purpose; and
• supplied within a reasonable time where no time has been agreed.

These rights cannot be excluded merely by these Terms or by describing a Booking as non-refundable.

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory right or remedy where doing so would be unlawful.

Change of mind

The Australian Consumer Law does not generally require a refund solely because a customer changes their mind.

Accordingly, change-of-mind cancellation of accommodation is subject to the Booking Rules.

Change-of-mind cancellation of a Gift Card is governed by the Gift Card provisions above.

This does not affect rights arising from a failure to comply with applicable consumer law.

Our responsibility

Subject to applicable law, Time For A Holiday is responsible for loss or damage to the extent caused by:

• our breach of these Terms;
• our negligence;
• our failure to comply with applicable consumer guarantees; or
• other unlawful conduct by us.

Where we facilitate a Booking and have exercised the care required by applicable law, we are not responsible for loss caused solely by an independent act or omission of an Accommodation Provider or another third party outside our reasonable control.

This does not apply where applicable law makes us responsible despite the involvement of another party.

Accommodation Provider responsibility

Accommodation Providers are responsible for operating their properties and providing their accommodation services.

Issues that may need to be addressed with the Accommodation Provider include:

• cleanliness;
• housekeeping;
• property staff;
• maintenance;
• food and beverage;
• room allocation;
• property facilities;
• noise;
• security deposits; and
• incidental property charges.

Where a Booking was made through Time For A Holiday, we will provide reasonable assistance with a complaint where appropriate.

This does not limit any rights you may have against Time For A Holiday or the Accommodation Provider.

Matters outside our control

To the extent permitted by law, we are not responsible for loss caused solely by events outside our reasonable control where:

• we did not cause the event;
• we could not reasonably have prevented it; and
• applicable law does not otherwise make us responsible.

Nothing in this clause limits non-excludable rights under the Australian Consumer Law.

Foreseeable loss

To the extent permitted by law, we are not responsible for losses that:

• were not caused by our conduct;
• were not reasonably foreseeable; or
• arose solely because of circumstances for which another person is legally responsible.

Nothing in this clause excludes compensation for reasonably foreseeable loss or damage where required under applicable law.

Non-excludable liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

This includes applicable liability arising from:

• fraud;
• wilful misconduct;
• statutory consumer guarantees;
• misleading or deceptive conduct;
• negligence where liability cannot lawfully be excluded; or
• another non-excludable statutory obligation.

Problems during your stay

If you experience a problem at the accommodation, you should raise it promptly with the Accommodation Provider where reasonably possible.

This may allow the Accommodation Provider to investigate and rectify the problem while you are still at the property.

You may also contact Time For A Holiday for reasonable assistance.

Complaints

If you have a complaint concerning:

• a Booking;
• Gift Card;
• payment;
• refund;
• account; or
• our Services,

please contact:

hello@timeforaholiday.com.au

Please provide relevant information such as:

• your name;
• Booking or Gift Card reference;
• details of the issue;
• supporting information; and
• the resolution you are seeking.

We will take reasonable steps to investigate and respond.

External dispute assistance

If a consumer dispute cannot be resolved directly, you may have rights to obtain assistance from:

• Consumer Affairs Victoria;
• another applicable state or territory consumer protection body;
• the Australian Competition and Consumer Commission;
• a tribunal; or
• a court having jurisdiction.

Nothing in these Terms prevents you from exercising those rights.

Electronic communications

You agree that transaction-related communications may be provided electronically.

These may include:

• Booking Confirmations;
• Gift Cards;
• receipts;
• cancellation confirmations;
• refund notices;
• account notifications; and
• other transaction information.

You are responsible for providing a valid email address.

Keeping records

We recommend retaining copies of:

• Booking Confirmations;
• Booking Rules;
• cancellation conditions;
• Gift Card information;
• receipts; and
• relevant correspondence.

These records may assist if a question or dispute arises later.

Assignment

You may not transfer contractual rights relating to a Booking where the applicable Booking Rules prohibit transfer.

Time For A Holiday may transfer its rights or obligations as part of a legitimate:

• business sale;
• restructure;
• merger; or
• transfer of operations,

provided doing so does not unlawfully reduce your rights relating to an existing transaction.

No waiver

If we do not immediately exercise a right under these Terms, this does not necessarily mean that the right has been waived.

A waiver relating to one matter does not automatically waive rights relating to another matter.

Severability

If a provision of these Terms is found to be:

• invalid;
• unlawful; or
• unenforceable,

that provision will be severed or modified only to the extent necessary.

The remaining provisions will continue to operate to the extent legally possible.

Entire agreement

These Terms, together with applicable:

• Booking Rules;
• Booking Confirmation;
• Gift Card conditions;
• promotion-specific conditions; and
• additional conditions expressly accepted before purchase,

form the agreement relevant to your transaction.

Any rights implied by law also apply.

Governing law

These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws of Australia.

Courts and tribunals having lawful jurisdiction may hear disputes arising from these Terms.

Nothing in this clause removes any right a consumer has to bring a claim in another jurisdiction or forum where applicable law permits.

Contact us

If you have any questions regarding these Terms & Conditions, an accommodation Booking or a Time For A Holiday Gift Card, please contact:

Time For A Holiday Melbourne, Victoria, Australia

Email: hello@timeforaholiday.com.au Website: www.timeforaholiday.com.au

We welcome the opportunity to assist with questions or concerns regarding our Services.